Website Maintenance Policy

We maintain a current backup, and archive all submitted files for your website.

We reserve the right to distinguish between "updates" and "new designs". Changing the navigation, the adding of new concepts for pages, graphic changes, button graphics, etc. are considered new designs and charged according to our hourly design rate.

It is the client's responsibility to review updates and notify us of any necessary changes that we need to make. There will be no charge for any errors on our part. However, if a change needs to be made due to client error, the time will count against the maintenance hour allowance. The rate is calculated on the total time involved in completing the updates.

Updates should be provided electronically via our Maintenance upload system or by email as much as possible. Attachments should be in text format (.txt or Word.doc formats are fine). Send digitized pictures in common format such as .jpg, .gif, .psd, .png, etc. Updates may also be sent by postal mail. This will require retyping data or the scanning of photos and will cost more to complete your changes.

Your web site may be using third-party components. We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed a t the normal maintenance rate.